Clients, startied from the moment they purchased BAIYUAN Machines, will be given assistance by our designated technicians and professional consultants. and will be supported with the most suitable and convenient solutions for any kind of problem.
The service to our respected clients involves a video/text or spot training – before and after the sale – on the machines as well as on the related software.
Installation
Upon the arrival of the machine, BAIYUAN will place the machine on designated spot and integrate the assembly unit as soon as possible. Not until the machine is debugged to a regular and stable running status as required the installation is finished.
Breakdown maintenance
Instant technical support upon your demand. Simple issues would be through telephone or picture description. If not, our engineers will come to you and conduct maintenance and the fast delivery of replaced spare-part for free if needed.
Fast Delivery
The delivery time of our products is approximately 20-35 days after we have received the front money or letter of credit.
Training
If necessary, you can send your technicians to our company to get trained on the machines as well as on the related software. With free room and board.
1-year Warranty
We will freely replace any parts with quality problem under warranty, except quick-wear parts.
Instock Spare Parts
95 % of the spare parts is available in stock and well managed by ERP systems